My robot mower is losing power in the middle of cutting

Quick answer

If your robot mower stops or loses power while cutting, this can be caused by a low battery, an issue with the charging station, debris affecting the mower, or a recorded fault.

Check the mower location, battery level, charging station power, and any error messages in the app to help identify the cause.

Before you begin

Before checking your robot mower:

• Make sure the mower is switched off before carrying out any checks
• Check that the charging station has power
• Remove any visible grass, dirt, or debris from the mower
• If your mower uses an app, make sure it is connected to view fault records

Steps

1. Check the fault records in the app

If your robot mower is connected to the app, check the mower history or fault records.

The app may show:

• When the mower stopped
• Error messages
• Possible reasons for the interruption

Review any displayed errors and follow the recommended troubleshooting steps.

2. Check where the robot mower stopped

The location where the mower stopped can help identify the cause.

Check the area around the mower for:

• Grass or debris blocking the wheels
• Objects preventing movement
• Uneven ground or obstacles

To check:

1. Switch off the mower.
2. Carefully lift the mower.
3. Check underneath and around the wheels.
4. Remove any debris or objects that may be affecting movement.

3. Check the battery charge level

If the mower stops during a cutting cycle, the battery may have run low.

To resolve this:

1. Place the mower on the charging station.
2. Confirm that the charging indicator shows the mower is charging.
3. Allow the battery to fully charge.
4. Restart the mower using the normal start-up procedure.

If the mower has been stored for a long period, such as over winter, the battery may have fully discharged.

If the mower does not begin charging immediately:

1. Place the mower on and off the charging station every minute.
2. Continue until the charging light activates.
3. Allow the mower to charge fully before restarting.

4. Check the charging station has power

If the charging station does not have power, the mower battery will not charge correctly.

Check:

• The lights on the charging station are displayed
• The plug socket is working
• The power supply and fuse are not faulty

To test:

1. Try a different plug socket.
2. Check and reset the fuse if required.
3. Confirm that the charging station lights are active.

If the charging station still has no power, contact our support team for further assistance.

Frequently Asked Questions

Why does my robot mower stop while cutting?

The mower may stop due to a low battery, debris blocking movement, an error recorded in the app, or a problem with the charging station.

Why does my robot mower lose power after being stored over winter?

If the mower has been stored for a long period, the battery may have fully discharged. Place the mower on the charging station and allow it to recharge fully before use.

How do I know if my robot mower is charging?

The charging indicator on the docking station or mower will show when charging has started. Check your model instructions for the specific LED indications.

What should I check if my robot mower stops in one area of the garden?

Check the area where the mower stopped for obstacles, debris, uneven ground, or anything preventing the wheels from moving freely.

What should I do if my robot mower keeps losing power?

If the issue continues after checking the battery, charging station, app records, and mower condition, contact our support team through live chat for further assistance.