My Petrol Chainsaws pull cord will not retract

Quick Answer

If the pull cord on your petrol chainsaw will not retract, it is usually caused by a fault within the starter assembly, such as a damaged recoil spring, snapped cord, or worn starter pawls. In most cases, the complete starter assembly will need to be replaced.

Safety Notice

⚠️ Ensure the chainsaw is switched off and placed in a safe, stable position before carrying out any inspection.

⚠️ Do not attempt to force the pull cord, as this may cause further damage to the starter mechanism.

Possible Causes

Damaged or Snapped Pull Cord

If the pull cord has snapped or will not retract:

• The recoil spring may have failed
• The starter assembly is likely damaged
• The complete starter assembly will usually need replacing

Faulty Starter Mechanism

If the cord moves but does not engage the engine:

• The starter pawls may be worn or broken
• The pawls may not be gripping the flywheel correctly
• Starter pawls should typically be replaced as a matched pair

Recommended Action

If your pull cord is not retracting or the starter system is damaged:

• Do not continue to use the chainsaw
• Do not attempt to force or repair the recoil spring
• Inspect the starter assembly for visible damage if safe to do so

When to Contact Support

Contact our Technical Support Team if:

• The pull cord will not retract at all
• The starter assembly is loose, broken, or jammed
• The engine does not turn over when pulling the cord
• You are unsure which replacement part is required

Our team can help identify the correct starter assembly and advise on replacement options.

Frequently Asked Questions

Why won’t my chainsaw pull cord retract?

This is usually caused by a broken recoil spring or a damaged starter assembly.

Can I repair the pull cord mechanism myself?

In most cases, no. The starter assembly contains a tensioned spring system that can be difficult and unsafe to repair without specialist tools.

Do I need to replace the whole starter assembly?

Yes, if the cord is not retracting or the mechanism is damaged, the complete starter assembly is usually required.

What are starter pawls?

Starter pawls are small components that engage the flywheel when you pull the cord. If they are worn or broken, the engine will not turn over properly.

What should I do if the pull cord is stuck?

Do not force it. Forcing the cord can damage the recoil spring or housing. Contact support for assistance.