My Petrol Chainsaws pull cord will not retract

This article explains what to do if the pull cord on your petrol chainsaw is not retracting or has become stuck.

⚠️ Safety Notice

Ensure the chainsaw is switched off and placed in a safe position before carrying out any inspection.

Do not attempt to force the pull cord mechanism, as this may cause further damage.

Possible Causes

Damaged or Snapped Pull Cord

• If the pull cord has snapped or will not retract, the starter mechanism is likely faulty.
• In most cases, the complete starter assembly will need to be replaced.

Faulty Starter Mechanism

• If the starter assembly does not engage or turn the flywheel, the issue may be with the starter pawls.
• Starter pawls should typically be replaced as a matched pair.

Recommended Action

• Do not continue to use the chainsaw if the starter system is damaged.
• Contact our Technical Support Team to arrange a replacement starter assembly or further assistance.

✔️ Summary

• Pull cord not retracting usually indicates starter failure
• Starter assembly will likely need replacing
• Starter pawls may also be faulty and require replacement